Customer Care

Customer Care - Relationship with your Customers

A good working relationship with your customers is very important to minimise the risks in delivering your goods and getting paid. Negotiation will invariably lead to agreement on the crucial issues of trade terms and choice of currency for payment. It can often be the key to obtaining delivery and payment terms that are most advantageous to you. For instance, if you begin trading using a Confirmed Irrevocable Letter of Credit you may agree to switch, after a given period, to a cheaper and more manageable payment method such as Documentary Collection or Open Account. You should involve your bank at this stage as they can provide expert advice on financial issues and the potential risks involved in international trade.
Customer Service

Remember that international trade does not stop at the delivery of goods and receipt of payment. To be a successful exporter and to open up new markets you must have a strong commitment to customer service. A good after sales service will help and support your customers, anticipate their needs and offer advice and ideas on how best to use or market your product. Keeping your customers happy makes good business sense as happy customers mean repeat orders.

Tags
 trade customer service  irrevocable letter of credit  care relationship  manageable payment  documentary collection  letter of credit  business sense  strong commitment  good business  international trade  expert advice  customer care  negotiation  receipt  currency

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